Returns and Guarantee
Siliconeballs.com guarantees all defects in workmanship and materials for a period of 12 months from delivery date.
Any product that proves to be defective will be repaired or replaced -at our option- at no charge if returned to our company address. The guarantee does not cover cosmetic damage or failure due to accident, abuse, neglect, alteration or normal wear and tear.
Returns policy -right of withdrawal-
If you are not completely satisfied with the product(s) you ordered, you have the right for a refund or exchange (your choice) within 7 days after your order has been delivered.
1. Please notify us as soon as possible, through email or contact form, but within 7 days after your order has been delivered;
2. Please wait until you receive a confirmation from us;
3. Please send the items -by prepaid and insured mail- to our company address;
4. Shipping costs for returning the items are to be paid by you;
5. In case you request a refund: we will refund the paid product price plus our original shipping costs for the returned item(s);
6. In case you request an exchange: we will send you a voucher for the amount of the product price; shipping of the exchanged product is free of charge.
7. Refunds and exchanges will take place as soon as possible, but at least within 30 days after we receive the returned items;
8. Items returned should be in new condition;
9. Please do not use newspaper as packing material, our products may be stained permanently by the ink;
10. Please enclose a copy of your invoice or a note stating relevant information about your order, such as your name, address, phone, email and invoicenumber.
If you want to return a product you bought, please use our contact form.