Before placing an order
Please have a look at our terms and conditions of service before placing an order.
When you want to place an order, we kindly request you to register on our webshop. We ask you to provide all necessary details to process your order correctly. Your personal details will be received and stored securely. We will not use your accountdetails in any other way than: 1. to verify and confirm your payment(s); 2. to correctly ship your ordered items; 3. to provide you with status information; 4. to send you a newsletter (with your consent).
By logging in with your account name and password, you can view and manage your account details.
If you have questions or you forgot your login details, please fill in the contact form.
All payments in our webshop are secured. Our payment options include: Ideal, Bank transfer, Mastercard, Visa and other local payment methods.
Depending on which payment option you choose you will be redirected to one of our reliable payment service providers: Multisafepay or Paypal. Your payment will be collected by our webshop service company DotMadeShop.
Upon confirmation of payment you will receive a confirmation email on the email address you specified. You will be updated regularly on the status of your order.
If you have any questions regarding payments (made), please fill in our contact form.
The total amount to be paid includes: 1. the price of the ordered products; 2. the delivery costs for sending your order by track & trace number to the address specified by you; 3. Any additional (service) costs you will be informed of before placing the order.
For orders shipped within the EU, the product and service price(s) include 21% VAT. For orders shipped outside the EU, the product prices(s) are excluded of 21% VAT.
International duties and tax regulations
Your order may be subject to import duties and/or tax levies your country may charge. These costs are NOT included in our delivery charges and have to be paid seperately by you.
Please allow 1 day per ball for the manufacture plus 2 days to prepare for shipping.
Example: if you order 5 balls = 5 days production + 2 days to set = 7 days from order to shipping date. You can expect your order delivered within 3 days from shipping date, depending on the country your order has to be shipped to.
We will keep you informed on the status of your order through the email address specified by you.
We work with the following shipping companies: PostNL, DHL for you.
Your order will be send by track & trace postage or courier. With the track & trace number you are able to follow your package until delivery. We will send you an email containing the track & trace number as soon as your order has been shipped.
If you have any questions regarding deliveries (made), please fill in our contact form.
Shipping costs in € (euro):
Per 01-01-2015 FREE WORLDWIDE SHIPPING ON ALL ORDERS ABOVE EUR 500.00 EXCL. TAX.
Zone / Range
0 kg - 1.5 kg
1.5 kg - 4.5 kg
4.5 kg - 9.5 kg
9.5 kg - 19.5 kg
19.5 kg - 29.5 kg
EU1* : Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden, United Kingdom.
EU2** : Bulgaria, Czech Republic, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia.
EU3*** : Albania, Andorra, Belarus, Bosnia-Herzegovina, Canary Islands, Channel Islands, Croatia, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican City.